You can learn to kern type as you learn to hammer nails- nail by nail.
Practice creates expertise, expertise creates opportunity, opportunity creates experience, experience creates more opportunity and better ways to handle it.
People miss this because they live in a world where they need to see the benefits of their “work” on a monthly paycheck- it doesn’t matter that the work might be sub-par, that the paycheck is not big enough or that the workplace is a dictatorship.
What matters is that the paycheck is steady- and with steadiness, you can fool yourself and others into thinking that you are secure and can brag for hours to Mom about how secure you are with the new job.
Invest in expertise, whether or not people who expect steadiness see its benefit. Perhaps you will not see its benefit either after the first two years, but no matter, you will see it after ten. And by that time, you will be able to brag about bigger and better things than the illusion of security.
I feel like there is a lot of cultural fear that designers and freelancers in general have when it comes to the idea that they might encounter a client that is so bad for their mental health and business that it will haunt their careers for decades to come.
I don’t think that the idea of treating professional relationships with the same terms and convictions as we treat the personal ones is particularly healthy. A client is not toxic the way a close one can be.
The main reason is that you can always fire a client the same way a client can fire you, so interactions will usually be conducted by both parties in a way to minimize this as much as possible. Clients will usually behave towards you so they don’t have reasons to fire you and you can help by educating them how to do that.
Red flags in this professional context can be misleading; sometimes, the worst professional experiences come from the people that seem the most promising at first.
Trying to avoid people that will be hard to deal with is near impossible because everybody can be hard to deal with, including yourself. To go from hard to deal with right down towards toxic is a stretch.
Yes, there are predators and people with such extreme qualities that they can be a pain most of the times, but don’t jump to the conclusion that someone is toxic because they had a bad day and did something moronic to you.
The job of a client is not to be perfect for you.
A career is an abstract concept; something that other people made up and others lacking the ability to articulate complex abstractions follow blindly to try and make more money in the long-term.
Few people, by the same token, have “careers”. Most have jobs that sometimes pay well, but deep down feel like they deserve more.
Various advisors will try to improve their stats by dumbing you down a notch to what they believe “you have a chance at”. The advisors, the jobs or the careers are temptations of the material world and may not serve you as well as you want to be served. They are tools to use to make money and fund your projects. They are concepts.
Don’t be loyal to a concept; be loyal to the concrete work and its measurable impact. Be loyal to your grand strategy, and if sometimes it means abandoning a career that became unsuitable, don’t hesitate.
If you like (and want) to do something, don’t do it for free. As a freelancer, you have the opportunity of working with (or for) an entrepreneur that knows to hire people better than herself at certain jobs to make stuff happen.
Looking through the other lens, if you are an entrepreneur, it’s wiser to not enter a venture in which you want to be the technician.
You need to ask yourself what is more important: to do something that you want to do or be profitable. You can’t have both of them in the same venture at the same time.
Being profitable means that it’s smarter to work with the proven talent of people that are better than you at doing the hands-on work. But if the hands-on work is something you want to do, you lose, because you will never be the best person for the job that you can hire.
It’s easier to start a business you don’t want to do the hands-on work in because you will be more objective about who you bring in as a technician. It’s also easier to be the technician without having your name on the door.
… and you are as good as you want to be.
Don’t complain that what you do is hard or boring or it doesn’t have an impact. Don’t complain that you may not do what you *really* what you want or that you are stuck in a rut.
Just strive for better. At whatever it is that you do.
If you are a freelancer, especially if you are a freelance designer, there are countless opportunities for you to get a variety of jobs.
Yes, the market is overcrowded, and yes, a lot of designers make the craft seem “Ugly as death backing out of a shithouse reading Mad Magazine” (Happy birthday Robert Crumb by the way) and yes it does bring a negative connotation with lots of our potential clients and business partners.
But don’t complain. Any job you’ll ever have will be as good as you will be.
If you take the responsibility to lead, to present your opinions, to get involved, to actually help people solve problems, to be the one that says what’s next, to listen, to plan carefully, to stand up for what you believe in, do you still have time to fear things not going your way?
If you fear that you will get fired so you never speak up, if you always stay in the back of the room thinking about how to phrase your question because you are anxious about being made fun of, if you worry about involving too much and receiving to little in return, if you anxiously wait for your turn to speak instead of listening, if you never plan because you are afraid it won’t work out anyway, do you still have time to lead?
Leadership and fear dance together constantly. Choosing one usually takes the other down a notch.
Should you make your clients happy?
Well, is your clients’ happiness your responsibility?
Is the happiness of anyone else, the closest relationship you got, your responsibility?
Does anyone pressure you to take someone else’s happiness besides your own as responsibility? Do people have this idea that you should? Or even better, that you already do?
If you don’t solve your clients’ problems, but you do it in a way that makes them happy, did you do your job? Where do you draw the line?
I think the high resolution question is: does your business deliver happiness? If no, is that a bonus? If yes, is it the only thing it delivers?
If it’s a bonus, do you charge more for being put in situations where you have to make compromises so you keep them happy? Or maybe it’s just your pleasure and you like making others happy, even though you open the borders of your boundaries way more than you would do for your friends, let’s say?
If your business delivers exclusively happiness, then how much do you charge for the stuff that will not make them happy short-term but provide a better, long-term solution? Do you even bother to sell that? Or does your business sell short-term happiness at the expense of long-term suffering?
How do you define happiness? Is your definition of happiness aligned with that of your clients’? Isn’t it easier to make happy those that you can?
As designers, we are often put in situations that require us to ask peers and clients and mentors for feedback. Sometimes it’s because we don’t trust ourselves, other times it’s because we genuinely have a creative dilemma.
Most people will gladly give you feedback or advice or suggestions because it’s easy. They don’t have to deal with the repercussions of that feedback not delivering what it promised.
Like it or not, it’s tough to not get feedback, especially the one that doesn’t count. Very few people will put thought, consideration and understanding in what they might want to tell you.
It’s important to remember, even in times when you don’t know what to do and feel like you genuinely have to ask for guidance that it’s not your job to accept the feedback that is given to you, just as it’s not your job to take into consideration every advice or suggestion.
You already have a job- and that is to solve the problem that you had been entrusted to solve to the best of your abilities. It is up to you to tweak (and judge) the levels of the external white noise.
There are tons of hot discussion about dealing with “bad” clients or getting out of a “boring” job or letting go of a “toxic” person. Most of the times, the discussion is being carried on by someone who had an experience that did not suit them.
Don’t get me wrong. Some clients are bad, some jobs are boring and some people are toxic. But the reality is that most times, someone’s “bad” clients are someone else’s goldmine because they know exactly how to manage them. Someone’s “boring” job is someone else’s dream job because they have all the personality traits that will make them the best at that job.
You get the point.
From a young age, we are being taught to fit in, to never disagree with those that “know” what’s best for us, even though the paths laid out by parents and teachers don’t suit us.
Someone who had discovered that a client was bad for her or a job was boring just realized that the experience did not suit her. Letting go of what doesn’t suit us is not cheating ourselves out of what does suit us.